We are the Contact Center Association of the Philippines (CCAP). We count as members only those who assiduously work towards operational excellence. We are committed to the promotion of the Philippines as the country-of-choice for outsourced contact center services. Collectively, we will uphold and continue to improve the quality of the services we provide. Together, we will tap, hone and guide towards productive ends the skills, talents and traits for which the Filipino is known worldwide: our friendly attitude and innate warmth as a people, the high literacy and education of our workforce, their technical prowess, innovation multi-lingual capability and dedication to work. These are the drivers that will guarantee the delivery of the best outsourced contact center services… from the … through us… to the world.

CCAP is headed by a distinguished group of industry luminaries:

2008 Board of Directors

Bong Borja, Aegis PeopleSupport, Inc.
Raffy David, Pilipinas Teleserv
Vic Endaya, Advanced Contact Solutions, Inc.
Benedict Hernandez, Accenture, Inc.
John Langford, ICT Group
Beaver Lopez, PacificHub Corp.
Dan Reyes, Sitel
Marife Zamora, Convergys
Jojo Uligan

2008 Officers and Committee Heads

Benedict Hernandez
President

John Langford
Treasurer

Jojo Uligan
Corporate Secretary and Executive Director

Bong Borja
External Affairs Committee Head

Raffy David
Membership and Events Committee Head

Vic Endaya
Dan Reyes
Special Concerns Committee Heads

Benedict Hernandez
Education Committee Head

John Langford
Finance Committee Head

Beaver Lopez
Human Resources Committee Head

Marife Zamora
Research Committee Head

CCAP actively promotes the contact center industry here and abroad by:  

• joining trade missions
• attending conferences
• developing industry standards and practices
• organizing events aimed at building solidarity among one another

CCAP has been successful in promoting the Philippines as the country-of-choice for contact center services, having participated in numerous international call center and business process outsourcing conferences and trade shows. It has also been at the forefront in develop professional standards and practices through regular membership meetings. Its flagship event, the CCAP Annual Call Center Conference & Expo, has drawn thousands of participants every year. In addition, CCAP organizes various learning and networking events for startup call centers and call center professionals. It also works actively with various stakeholders, such as the government, academe, and vendors to further the industry’s contribution to the national economy and strengthen its market position worldwide.