Sixteen call center bands wowed the 3000-strong crowd and the judges with their winning set at the Jammin' Battle of the Bands, a highlight at the CCAP Call Center Agents Day last November 22 at the World Trade Center, Pasay City.

Taking out first place was Sitel's very own band ACW, which has won one hundred thousand pesos worth of prizes. Aegis People Support’s Apathy bagged the second place while KGB’s 4-11 and Stellar’s Scralatchtica shared the third place position.

Out of 28 competing bands during the elimination round on November 8, sixteen were chosen to perform for a crowd of cheering call center professionals in the much awaited Jammin' finals night. All bands were judged on musicianship, originality and creativity, stage presence, style and presentation, audience impact and overall impact by well known and respected musical artists Wency Cornejo, Mark Abaya, Mon Faustino, Alwyn Cruz and Jamir Garcia.

To add to the fun and excitement of the night, two popular local bands Chicosci and Parokya ni Edgar played their best selections to the crowd’s delight.

The call center's very own ramp models also stole the limelight of the night. Agents, managers and executives called Fashionistas 2009 walked the ramp in signature clothes provided by SM Department Store. Call center professionals who participated were from Accenture, Advanced Contact Solutions , Inc. (ACS), Aegis PeopleSupport, Inc., Bayantel, Blue Bean, ContactCenter.com, Convergys, eTelecare Global Solutions, Genpact Services LLC, Global Contact Services Int'l., ICT Group, KGB Philippines, Pacific Hub, PIASI, PLDT, Sitel, StarTek International Limited, Stellar Global, Sykes Asia, Inc., Visaya KPO, and VXI Global Holding.

The news really flew fast and thick After Shift! The Contact Center Association of the Philippines (CCAP) now announces the finalist bands to compete on the Jammin finals night on November 22, 2009 at the World Trade Center, Pasay City.

The top 16 bands are the following:

Members of the bands will surely juggle a musical life --practicing their gig, that is --with their full-time call center job in an effort to perfect their winning number in the upcoming grand finals of the call center battle of bands.

Whether it's being frontmen, playing keyboards, guitar or drums they will surely never fail to give their 100% performance. Hurry up now and sign up to attend this grand event dubbed After Shift : Call Center Agents Day that would leave everyone panting for breath in excitement!

The Call Center Agents Day is a joint project with SM Department Store, and which also features motor show, bazaars, fashion show of call center professionals, plus fabulous discounts and lots of raffle prizes. Please contact your HR for more information.

The third installment of the Call Center Battle of the Bands went underway last November 8, 2009 at the SM Center Stage of SM Mall of Asia in Pasay.  This year, a total of 28 call center bands accepted the challenge to become the next CCAP Battle of the Bands Grand Champion.

It was a "rocking" event as family, friends and fellow agents cheer for their favorite bands.  In the end, only 16 bands survived and they advanced to the Grand Finals.

This elimination round was also supported by Cisco Systems, Datacraft, The Spa and PLDT Business Solutions.  Other sponsors include Add-Com, ContactCenter.com, EPSON, ICT Group, Jones Lang LaSalle Leechiu, PacificHub, SM Cinema, Stellar Global Solutions, SYKES, Teledevelopment, Teleperformance, Teletech, TGI Fridays, Vision-X Philippines and WNS Philippines.  Our radio partners include The Radio Partners Inc., Jam 88.3, Wave 89.1, Magic 89.9, 99.5 RT and 103.5 Max FM.  Our media partner is The Philippine Daily Inquirer and our event organizer is DL Media Focus Int'l Inc.

The following is the list of the 28 bands and their respective call center company:

TAGUIG CITY, Philippines – Amid economic pressure and low operational expenditure from global markets, the country’s contact center business will remain robust until the end of the year, according to a study commissioned by the Contact Center Association of the Philippines (CCAP).

During the kickoff for its upcoming industry conference, CCAP president Benedict Hernandez revealed that they commissioned a study from Pricewaterhouse Coopers to validate some of the concerns of the local industry.

Hernandez said results of the study are currently being evaluated by CCAP and will be revealed during the CCAP Call Center Conference and Expo 2009 in mid-July.

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The Contact Center Association of the Philippines (CCAP) held its 5th Annual Call Center Executives Golf Challenge at the Eastridge Golf Club in Binangonan, Rizal last June 8.  This exclusive, invitational golf tournament was well attended by top executives from the call center industry as well as the top vendors and suppliers of the industry.