MANILA, Philippines - Convergys Corp., a global leader in relationship management and the largest private employer in the Philippines, has announced that it has activated a new, state-of-the-art command center in the Philippines.
This new secure facility further strengthens Convergys’ capacity to monitor and manage the huge call volumes coming into its contact centers and through its communications network around the world.
Located in the premier central business district of Manila, the command center is one of three for Convergys, with the others located at Convergys facilities in Cincinnati and in Gurgaon, India.
Last Updated ( Wednesday, 01 September 2010 12:41 )
Advanced Contact Solutions, Inc. Passed the ISO9001:2008 Recertification
Wednesday, 10 March 2010 11:31
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Advanced Contact Solutions, Inc (ACS) today announces that its quality management system notched the internationally-recognized quality management systems (QMS) certification administered by the International Organization for Standardization. ACS notched the recertification covering all of its sites and all of its activities in the scope of providing business process outsourcing (BPO) for Inbound and Outbound Contact Center services, using the updated ISO9001:2008 version of the standard.
ACS met the rigorous demands of recertification on the first attempt from AJA Registrars, Inc., a UKAS, JAS-ANZ and PAB accredited third-party ISO Certification Body. The rigorous recertification audit was completed in 2 stages. During Stage 1 Audit done in December 11, 2009, a comprehensive review of required documentation was completed to confirm it the quality management system of ACS conforms to the more stringent requirements of the ISO standard. During Stage 2 Audit done in January 20-21, 2010, the team of AJA Auditors carefully surveyed and checked the business processes, interviewed and assessed personnel competencies, and reviewed all records and evidences of implementation. After the 2-stage audit, wherein all the departments of the organization were checked, AJA Registrars Inc. declared that the overall quality management system passed the recertification.
Quality management processes are crucial to the success of any business, and can be considered critical in the BPO industry. "We're delighted to retain our ISO 9001 standing," said Braden Wheeler, Vice-President for Training and Quality Assurance. "It is remarkable for a services provider to earn this continued distinction. In an extremely competitive BPO environment, it is a business necessity and an advantage to hold a well-known certification that assures our clients that we have taken the extra mile in showing our commitment to delivering best-in-class Contact Center services."
ACS has been ISO9001 certified since 2006. The recertification this year marks the success of the endeavor of the QMS Core Team, composed of the Quality Management Representative (QMR), the Document Controller, the ISO Working Committee, and the Internal Quality Audit Team. The QMS Core Team significantly devoted a considerable amount of time and resources to ensure effectiveness of the continued implementation of the QMS.
Victor M. Endaya, President and CEO adds, "With this ISO9001:2008 recertification, ACS is reaffirming its commitment to deliver excellence in the way we do business and the way we continually strive to satisfy and even surpass our Clients' requirements and expectations. More than this, I want to highlight that this recertication manifests the great teamwork and dedication of our people to ensure the continued success of our organization."
ACS is a pioneer and leader in Philippine contact centers. With 5 sites and 5500 seats, ACS provides delightful service to top tiered US, Canadian, Australian and UK based clients.
Advanced Contact Solutions now in China
Friday, 19 February 2010 00:23
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A new frontier for a Filipino company; in the picture are: Kevin Urrutia (VP, Operations), Victor Endaya (President and CEO), Asihan Khang (CEO, ACS China), Brady Wheeler (VP, TQA) and Roland Gaerlan (VP, Business Development)
Advanced Contact Solutions, a pioneer and leader in Philippine call centers has launched its first International site in China. Designed to serve requirements of clients in Japan, Korea and China, the site is a 250 seat facility located in Dalian. ACS has set its eyes on becoming the global contact center of choice and achieves this through providing its client-partners with a one stop shop for their customer needs.
“We are pleased with this new venture which opens new opportunities in this part of the world,” said ACS President and CEO Victor M. Endaya. Leading the new operation is ACS China, Asihan Khang who has experience in major telecommunications company in the United Kingdom among others.
ACS China draws its technical and domain expertise from ACS (Manila) with over 12 years in experience of services in handling a variety of clients across multiple verticals. ACS has 4 sites in Manila and Lipa City and recently notched its ISO 9000: 2010 certification and is on its way to achieving SAS 70 recognition.
Call center to hire 6T employees
Thursday, 28 January 2010 06:34
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A CALL center company will hire at least 6,000 workers this year to man its 12 delivery centers across Luzon and the Visayas.
With the 377 production seats available in Cebu Asia Town IT Park, some 600 people will be hired in Cebu, said Marife Zamora, Convergys vice president and country manager.
Zamora was referring to Convergys’ third office in Cebu, which opened last year at the Asia Town IT Park in barangay Lahug, Cebu City. The office is among five sites that Convergys opened . The other four new sites are in Metro Manila and Laguna.
Convergys Continues to Expand - to Hire 4,500 Agents in Philippines
Tuesday, 17 November 2009 04:00
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(Cincinnati and Manila; November 17, 2009) - Convergys Corporation, a global leader in relationship management, continues to expand in the Philippines and it needs more employees right away. Convergys said today it plans to hire approximately 4,500 more agents between now and the end of February for its twelve contact center facilities in the Philippines.
With approximately 18,000 employees today, Convergys in the Philippines is well on its way to surpassing 20,000 employees in the near future.
GLOBAL business process outsourcing (BPO) firm Convergys continues its robust expansion in the Philippines as it formally launches its new 17,000-square meter facility in Glorietta 5 in Makati on Thursday.
This will be the fourth of the five facilities that the Ohio-based firm has scheduled for launch this year in the country.
The company simultaneously launched on May 1 its new sites in UP-Ayala Land in Quezon City, Cebu and Sta. Rosa, Laguna.
US-BASED Convergys Corp. is bent on further expanding in the country next year due to growing demand from its clientele, after opening its biggest call center in Makati.
Convergys Senior Vice-President for Human Resources Clark D. Handy said in a press conference at the formal opening of the call center firm’s new site in Glorietta 5 yesterday that demand for more sites in the Philippines continues to grow due to Filipinos’ quality of work as well as affinity with Western culture.
"Clients choose the Philippines because of their skills. The Filipino work ethic is so strong," he said.
