LUCIO TAN-LED PHILIPPINE AIRLINES is hiring a unit of Philippine Long Distance Telephone Co. (PLDT) to take over the flag carrier’s call-center operations.
In its first concrete step to outsource parts of its non-core operations to third party service providers, PAL said it had tapped ePLDT Ventus, a business process outsourcing (BPO) unit of the country’s dominant phone firm, to handle all its contact center service requirements.
This is part of the company’s plans to save as much as P1.5 billion a year by streamlining operations in order to attract new investors that can bail PAL out of its current financial woes.
ILOILO CITY—AN INDIAN business process outsourcing (BPO) firm will open a call center in this city by the middle of the year and is expected to hire about 1,500 employees.
Iloilo City Mayor Jerry Treñas said the Hinduja Global Solutions was looking for office space for the call center.
“They are committed and they want to start operations by the second half of the year,” Treñas told the Inquirer in a telephone interview recently.
Hinduja Global Solutions has 23 delivery centers in countries such as India, United States, Canada, Mauritius and the Philippines with about 14,500 employees.
Stream Receives 2009 MVP Quality Award from Customer Interactions Solutions® Magazine
Thursday, 25 March 2010 00:14
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BOSTON, MA — February 24, 2010 – Stream Global Services, Inc., (NYSE/AMEX: SGS), a premium business process outsource (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, today announced that it has been named a recipient of a 2009 MVP Quality Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions® magazine. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.
According to the magazine, it presents its MVP Quality awards annually to companies that have exemplified the highest commitment to quality, excellence and customer service. This year, a select group of contact center industry standouts have been bestowed with gold, silver and bronze MVP Quality Awards in various categories. Stream was recognized for its quality excellence in the category of “B-to-C Integrated Inbound/Outbound” customer service.
“We are extremely honored to have Stream’s exceptional quality practices recognized by such a highly regarded industry publication as Customer Interaction Solutions,” said Scott Murray, Stream’s Chairman and CEO. “Quality is an integral component of every service and support program that Stream implements for its clients, and obtaining this award reinforces our commitment to providing value for our clients at all times, and is also a testament to the talent and dedication of our 30,000 employees who live this commitment every day.”
“Our editors at Customer Interaction Solutions are proud to grant a Silver MVP Quality Award to Stream Global Services for their excellence in taking and improving quality measures. They have demonstrated their ability to create a sense of community within their company, while providing the best service to their clients,” said Rich Tehrani, CEO, TMC. “Stream has demonstrated a commitment to high ethical standards, stringent policies and challenging goals.”
The 17th Annual MVP Quality Award winners will be published in the February 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.
About Stream Global Services, Inc. Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com.
About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/. TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com. For more information about TMC, visit www.tmcnet.com.
Contact Information:
Sally Comollo Stream Global Services Director of Marketing Communications sally.comollo@stream.com 781-304-1847
Jan Pierret TMC Marketing Manager 203-852-6800, ext. 228 jpierret@tmcnet.com
Last Updated ( Thursday, 25 March 2010 00:17 )
Expanding Call Centers In Davao Philippines
Tuesday, 02 March 2010 00:57
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Ranked fourth among the top ten next wave zones for outsourcing in the Philippines, it's call centers continue to multiply their capacity
The City of Davao --- On the top of the country’s highest peak with an eagle eye, the largest city of the south with the festival of all festivals. I’m referring to Mt. Apo, the Philippine Eagle and Kadayawan Festival which are all the majestic symbols of Davao the largest city in Mindanao. Now the expanding call centers here could be its next great symbol.
Ranked fourth among the top ten next wave zones for outsourcing in the Philippines, the city is attracting investors due to its manpower and availability of infrastructure with a very low power cost and rental. It is highly recommended by the Commission on Information and Communications Technology and the Business Processing Association of the Philippines.
This year a unit of US-based Synnex Corp which is Concentrix Philippines is expanding its highly competent and educated workforce. According to the site director of Damosa Information Technology Complex mister Gerardo S. Dumael they will be increasing their already 600 seats to 1,400. Mister Dumael claimed that Davao city could be the country’s number one in terms of absorption of applicants because its 7% hiring rate compared to the 4% of other cities.
Contrary to reports, and if some recent announcements are any indication, the Philippines is far from saturated as a contact center location.
Catch Friday Enterprises, a British business process outsourcing (BPO) firm with a contact center in Davao reports, in a story carried via OfficialWire that Bacolod City is now is the first among the top ten next wave cities for BPO. With a total number of eight companies attracted since 2004, Bacolod’s contact center has provided 7,000 jobs to area residents.
The latest company to open it says will be Panasiatic Call Center, Inc. which will initially be hiring 800 people on its opening in June 2010. They will be housed in a two storey building close to the Bacolod City Government Center. Nabil Edmond Salamouni, Panasiatic’s Chief Operating Officer said will be the start of his firm’s projects in Bacolod for they have everything they needed in this city, with a well educated and competent workforce.
