We are the Contact Center Association of the Philippines (CCAP). We count as members only those who assiduously work towards operational excellence. We are committed to the promotion of the Philippines as the country-of-choice for outsourced contact center services. Collectively, we will uphold and continue to improve the quality of the services we provide. Together, we will tap, hone and guide towards productive ends the skills, talents and traits for which the Filipino is known worldwide: our friendly attitude and innate warmth as a people, the high literacy and education of our workforce, their technical prowess, innovation multi-lingual capability and dedication to work. These are the drivers that will guarantee the delivery of the best outsourced contact center services… from the … through us… to the world.