MANILA, Philippines - The Contact Center Association of the Philippines (CCAP) on Thursday urged the Aquino administration to continually promote the country as the world's premiere hub for call center operations.
Speaking to ANC's Headstart, CCAP President Benedict Hernandez said the Philippines has already overtaken India in terms of number of call center employees this year.
"When you think of the contact center environment, we have assumed the number 1 position. Last year, we were about 300,000. This year, its 350,000 in terms of employed Filipino working in call centers in the Philippines compared to only 330,000 in India. Right now, the best place to put a call center from a quality position is the Philippines," he said.