Advanced Contact Solutions, Inc (ACS) today announces that its quality management system notched the internationally-recognized quality management systems (QMS) certification administered by the International Organization for Standardization. ACS notched the recertification covering all of its sites and all of its activities in the scope of providing business process outsourcing (BPO) for Inbound and Outbound Contact Center services, using the updated ISO9001:2008 version of the standard.
ACS met the rigorous demands of recertification on the first attempt from AJA Registrars, Inc., a UKAS, JAS-ANZ and PAB accredited third-party ISO Certification Body. The rigorous recertification audit was completed in 2 stages. During Stage 1 Audit done in December 11, 2009, a comprehensive review of required documentation was completed to confirm it the quality management system of ACS conforms to the more stringent requirements of the ISO standard. During Stage 2 Audit done in January 20-21, 2010, the team of AJA Auditors carefully surveyed and checked the business processes, interviewed and assessed personnel competencies, and reviewed all records and evidences of implementation. After the 2-stage audit, wherein all the departments of the organization were checked, AJA Registrars Inc. declared that the overall quality management system passed the recertification.
Quality management processes are crucial to the success of any business, and can be considered critical in the BPO industry. "We're delighted to retain our ISO 9001 standing," said Braden Wheeler, Vice-President for Training and Quality Assurance. "It is remarkable for a services provider to earn this continued distinction. In an extremely competitive BPO environment, it is a business necessity and an advantage to hold a well-known certification that assures our clients that we have taken the extra mile in showing our commitment to delivering best-in-class Contact Center services."
ACS has been ISO9001 certified since 2006. The recertification this year marks the success of the endeavor of the QMS Core Team, composed of the Quality Management Representative (QMR), the Document Controller, the ISO Working Committee, and the Internal Quality Audit Team. The QMS Core Team significantly devoted a considerable amount of time and resources to ensure effectiveness of the continued implementation of the QMS.
Victor M. Endaya, President and CEO adds, "With this ISO9001:2008 recertification, ACS is reaffirming its commitment to deliver excellence in the way we do business and the way we continually strive to satisfy and even surpass our Clients' requirements and expectations. More than this, I want to highlight that this recertication manifests the great teamwork and dedication of our people to ensure the continued success of our organization."
ACS is a pioneer and leader in Philippine contact centers. With 5 sites and 5500 seats, ACS provides delightful service to top tiered US, Canadian, Australian and UK based clients.
