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The telemarketing seminar that delivers results!
Do you want your telemarketing team to succeed?
Effective telemarketing is a skill. It's not enough to learn how to sell over the phone. Calling the most number of people will not do if it's not effective or generate actual sales.
There are critical elements that you have to learn to be profitable, namely:program determination, agent hiring, database management, script preparation, and delivery.
This CCAP Telemarketing Success seminar and workshop, another series that the Contact Center Association of the Philippines (CCAP) is spearheading, following its long-running and highly successful CCAP Call Center 101 seminar series, will ensure that as an agent or supervisor, you are equipped with the above skills to achieve profitability.
And this seminar applies to a wide range of situations, whether you're an owner of a telemarketing agency or a program manager runing an outbound sales campaign, whether you're a sales professional using telesales as one of your channels or a manager supervising your company's sales team.
We are confident you will learn a lot from this CCAP Telemarketing Success seminar/workshop not just in terms of new knowledge but new skills that you can apply right away the next day!
Sincerely,
CCAP Events Team
5 Reasons You Should Attend
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This is a seminar AND workshop, where you don't just listen to a lecture but participate actively through interactive, hands-on exercises.
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The topics apply to the Philippine telemarketing setting with both local or international clients.
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Our speaker is THE pioneer in telemarketing in the Philippines, having started in the business way back in 1989.
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We guarantee results! Our speaker runs his own telemarketing company (One Outsource Direct) so his topics are practical and real-world.
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This is spearheaded by the Contact Center Association of the Philippines (CCAP), the official organization of outsource and in-house call centers in the country, with close to 60 members, representing most of the leading contact centers here and worldwide.
What You Will Learn
This seminar and workshop goes beyond the usual selling techniques. It gives you a more holistic approach to telemarketing, equiping both front-line agents and supervisors to manage both calls and teams. Here are some of things you will learn:
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Advantages of telemarketing
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Critical success factors
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Effective telephone techniques
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Effective listening
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Common telemarketing mistakes
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Goal setting
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How to measure a sales call
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What are the cost components of telemarketing
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Database management
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Stages of a telemarketing call
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Script preparation
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Handling objections
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Hiring the right agents
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Effective interviewing techniques
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How to compensate and motivate agents
Who Should Attend
About the Speaker
Butch Villamor is presently the President and Chief Executive Officer of ONE OUTSOURCE DIRECT, a customer centric call center which specializes in outbound and inbound telemarketing, as well as, business process outsourcing.
Butch has 18 years of experience in Telemarketing. In 1987, Butch set up the first Citibank Citiphone Center when call centers in the Philippines were totally unheard of. After which, he headed the Customer Service department, then became Director for Marketing of American Express in 1993. In 1995, he became General Manager of Quartermaster International, a home TV shopping/direct marketing company. It was here where he created a centralized automated telemarketing system for Home TV Shopping.
Butch then moved to become President of two subsidiaries of Union Bank of the Philippines, First Union Plans and First Union Direct. Butch graduated from the Ateneo de Manila University and finished his Masters in Business Management degree at the Asian Institute of Management.
How to Register
Just fill out the online form and make sure you check the box that says "Telemarketing Success." It's best that you pre-register to avoid the long lines. You may register and pay on the day of the seminar itself; however we cannot guarantee seats for you.
Register now to avail of the early bird rate and secure your seat!
Be a Sponsor!
If your company provides hardware, solutions, or services to call centers and telemarketing agencies, this seminar is a perfect marketing opportunity to generate sales leads and create brand awareness.
The CCAP Telemarketing Success seminar/workshop is the latest seminar series of the Contact Center Association of the Philippines (CCAP), the official industry association composed of close to 60 local and multinational outsource and in-house call center companies, representing two-thirds of seats and full-time employees nationwide.
Sponsorship offers your company maximum brand exposure and sales leads. To know more about sponsorship opportunities, email
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seminar feeS
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Early bird-rate
(pay on or before February 5):
CCAP P4,000
NON-CCAP P5,000
Regular rate:
CCAP P7,000
NON-CCAP P8,000
On-site rate:
CCAP P8,000
NON-CCAP P9,000
Huge group discounts are available!
***Above rates are subject to 12% VAT.
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REGISTER
Click here to register for this seminar.
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