MANILA, Philippines - A US-based company may soon put up a 1,000-seat contact center in the Philippines, confident that the country remains “conducive" to outsourcing, an industry official said.
Call center businesses remain “viable" with revenues and profits seen growing up to 20 percent this year, Contact Center Association of the Philippines (CCAP) executive director Jojo J. Uligan told GMANews.TV.
Although the Philippines is not the cheapest location, it nevertheless offers skilled labor, he added.
“Filipinos are known worldwide when it comes to skill," Uligan said.
