TAGUIG CITY, Philippines – Amid economic pressure and low operational expenditure from global markets, the country’s contact center business will remain robust until the end of the year, according to a study commissioned by the Contact Center Association of the Philippines (CCAP).
During the kickoff for its upcoming industry conference, CCAP president Benedict Hernandez revealed that they commissioned a study from Pricewaterhouse Coopers to validate some of the concerns of the local industry.
Hernandez said results of the study are currently being evaluated by CCAP and will be revealed during the CCAP Call Center Conference and Expo 2009 in mid-July.
