OUTSOURCING FIRM Sitel Philippines formally unveiled its biggest call center in the Philippines yesterday, increasing prospects for growth in the sector amid a global downturn.
The new call center at One Julia Vargas in Pasig has 2,000 seats. Sitel’s newest site in Metro Manila is a four-storey building with a floor area of more than 3,000 square meters.
The call center has been operational since November 2007 but has just reached full capacity, serving Fortune 500 clients in retail, entertainment, financial services, telecommunication, and wireless industries.
