A CALL center company will hire at least 6,000 workers this year to man its 12 delivery centers across Luzon and the Visayas.
With the 377 production seats available in Cebu Asia Town IT Park, some 600...
THE SPA’s Wellness Program for CCAP
The Program Goal
The Spa in partnership with the Contact Center Association of the Philippines (CCAP) presents Wellness Program for Contact Centers . Its aim is to provi...
Managing by the numbers is critical to call center success. Call center managers and supervisors rely on a small subset of data called Key Performance Indicators (KPIs).
Successful managers and supervi...
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The business process outsourcing (BPO) and information technology-enabled services (ITES) sectors fall under the government's Investment Priorities Plan, a list of promoted areas of investments issued...
Read more...Grand Champion : ACW (SITEL)
1st Runner-up : Apathy (Aegis PeopleSupport)
2nd Runner-up : 4-11 (kgb) [tie]
2nd Runner-up : Scralatchtica (Stellar) [tie]
Best Lead Vocal : Arthur Camonayan (SITEL)
Best Call Center Support - kgb
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